Privacy Notice

fálaina is the data controller responsible for the personal data described in this notice.

Contact: privacy@falaina.ai

**Information you provide:**

• Contact and enquiry forms: name, email address, company, and message content
• Demo requests: submitted details used to schedule and deliver demonstrations
• Correspondence: records of communications with our team

**Information collected automatically:**

• Technical and usage data: IP address, browser and device type, pages viewed, and timestamps through server logs and strictly necessary cookies

We do not intentionally collect sensitive categories of personal data through our website.

Personal data is used to:

• Respond to enquiries and provide requested information or services
• Schedule and deliver product demonstrations
• Operate, maintain, secure, and improve the website and fálaina5 platform
• Detect, prevent, and respond to fraud, abuse, and security incidents
• Communicate about requests and send relevant updates where consented or permitted by law
• Comply with legal obligations and enforce our terms

Where applicable data protection law applies, fálaina relies on one or more of these bases:

• Consent:: For optional cookies and marketing communications, withdrawable at any time
• Contract:: To take steps at your request before entering into or performing a contract
• Legitimate interests:: To secure and improve our website and services, prevent abuse, and understand content usage — balanced against your rights
• Legal obligation:: Where processing is required to comply with applicable law

The site uses only strictly necessary cookies required for operation:

• Admin session:: Keeps administrators signed in — session / 8 hours
• Cookie consent:: Remembers your cookie preference — 6 months

We do not currently run analytics, advertising, or third-party tracking cookies. If analytics are introduced in the future, they will be enabled only after opt-in via the Cookie Preferences option in the footer.

We do not sell personal data. We share information only in limited circumstances:

• Service providers:: Vendors helping us operate the website and platform are contractually bound to protect data and use it only on our instructions
• Legal and safety:: Where required by law, regulation, or legal process, or to protect the rights, property, or safety of fálaina, our users, or others
• Business transfers:: In connection with a merger, acquisition, or sale of assets, subject to this notice

We keep personal data only as long as necessary for the purposes described — handling requests, providing services, meeting legal and reporting obligations, and resolving disputes. When no longer needed, data is deleted or anonymised.

Depending on your location, you may have some or all of the following rights over your personal data:

• Access to personal data we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your data in certain circumstances
• Restriction of or objection to certain processing
• Withdrawal of consent where processing is consent-based
• Data portability where applicable
• Lodging a complaint with your local data-protection authority

To exercise these rights, email us at privacy@falaina.ai. We will respond within the required timeframe and may need to verify your identity before acting on your request.

We implement technical and organisational measures appropriate to risk, including encryption in transit via HTTPS, rate limiting and bot protection on forms, multi-factor authentication for administrators, and access controls. No method of transmission or storage is completely secure, but we work to protect data and respond promptly to incidents.

Our website and services are intended for businesses and professionals and are not directed to children. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us and we will delete it.

We may update this Privacy Notice from time to time. When we do, the "last updated" date will be revised. Material changes will be highlighted where appropriate. We encourage you to review this notice periodically.

fálaina — Privacy Email: privacy@falaina.ai